Adam's Moving

Horrible experience.  Words cannot describe the pain of the experience with Adams Moving and Storage.  Watches and grandfather's wedding ring were stolen among other things stolen.  Numerous items were damaged. Strangers pilfered through all our boxes.  They were received a mess and many were retaped.  My golf cart was dented, the seat was ripped and the windsheild was cracked.  It appeared they damaged our goods for the thrill of damaging our stuff.  Dents, scrapes, rips to everything.  Initial moving bid was $4,800.  After half the truck was loaded they told me it was going to be $7,800.  It ended up being $8,200.  They told me on May 6th delivery would not be until between May 15th and 20th.  I canceled my flight for May 7th.  They then called me on May 8th telling me the truck was delivering our belongings on May 9th and if I was not there to receive it would be another 15 to 30 days.  I booked a flight that day and paid a 250% premium.  Repair to our golf cart estimate was $2,877.  Stolen watches and damaged goods were in the many thousands of dollars.  My grandfather's ring was priceless.  After 8 to 10 hours collecting repair bids, finding website links to justify replacement costs of the items stolen, taking pictures of all the damaged goods and filling out their paperwork, they offered me $500 total.  Please do not use these people or you will be sorry and call me if you have any questions.  Dewey Davis (425) 830-2733 or dewey@pingyes.com.  

Move size: 2 Bedroom Home Service cost: $8200

I had my mother moved in with us after my father’s death. My parents’ house was loaded with furniture, etc. and I didn’t have that much space to accommodate everything at my place. I googled about moving company and found Adam’s Moving on top, we had Adam’s Moving take in all the stuff until we shifted to a bigger house in the city. They kept everything safe for 2 good years! On being returned, everything was clean and intact just the way we remembered it to be. They also helped us with moving in our new house. They’re an extremely responsible group that certainly knows how to leave their customers satisfied. Recommended A++ in terms of storing, caring and movine the things with a great care!

Move size: 3 Bedroom Home Service cost: $1900

I was just asked to put in a review prior to the completion of my move and now I know why. The first leg of this move was smooth. The movers that arrived at our home were phenomenal. Raphael was excellent and his crew was very careful and diligent. After they picked up our belongings on Tuesday, June 25 they were supposed to arrive to our apartment in Colorado on the weekend of June 29th as promised by Leo Gomez. This did not occur. We received a call from their dispatch center informing us that our belongings were in a warehouse in Texas. We ask why and indicated that the 60% of the move had to be paid before they can schedule the next leg of the move. Essentially they were holding our belongings as ransom. We paid the amount and they should have scheduled but this is when their true colors were revealed. Leo Gomez never returned calls, texts, or email messages. The dispatch center was worse. After numerous calls Leo finally responded and indicated he has escalated to the dispatch center but it was out of his hands. The dispatch center never bothered to call back or even answer. Then we discovered the dispatch center is closed on the weekends which makes zero sense because moves occur 7 days a week. This has been a nightmare for my family. We finally received a call from the dispatch center indicating that they are working to get our belongings delivered to us but have yet to provide a date. This is completely unacceptable service for what they are charging. I welcome the owner to contact me.

Move size: 4 Bedroom Home Service cost: $10400

At first, Adam's moving was very good at communicating with me but once they picked up my items it was as if they disappeared into thin air. My delivery date was moved out every week for four weeks and every time I called customer service they did not give me any information to go off of. They never reached out to me with any updates and I was always the one reaching out to find out the status of my items. Once my items had finally been loaded on to the truck, they had a delay along the way because another customer stop before me was unable to take delivery. That delayed my items an additional week. It took me over a month since I last saw my items to when I received them. I never actually heard from dispatch themselves either over the phone or via email, I was always having to contact them. Once I received notice that my items were loaded FINALLY on the truck to come here, I was given the truckers contact number. The second time I reached out to him, he yelled at me over the phone saying that I was bothering him too. I would try to contact the Adam's moving but often I would know more than they did because they claimed to be "too busy". If you're not adequately staffed, then you shouldn't be running a business like this. It is completely unacceptable to say "this is just how the industry works" and frankly disturbing that they have even been able to operate this way. They finally delivered my things 1 month and 5 days after I moved out of my original apartment in Houston and I had water damage on my bed and a cabinet, they lost my rug and a lamp and the boxes came completely mangled which caused a couple of my items to be beyond repair once delivered. The actual delivery men in Chicago were actually very good and were coincidently not part of Adam's moving because they contract out to other drivers once the semi actual arrives in the city. They also made me pay extra for a smaller truck to deliver my goods in the city because they claimed the truck couldn't fit down my street. The moving company should have figured this out BEFORE moving my things, they surely had enough time. If you are considering moving across the country, DO NOT USE THEM. Pay the extra $1,000 and go with a trusted and reputable moving company where they care about their customers and will communicate with you appropriately. Or better yet, move your stuff yourself because that is what I'll be doing.

Move size: 1 Bedroom Home Service cost: $2000

We hired this company and they came in a beat up truck with a paper duck taped to the passenger door. They immediately told us we had miscalculated. And, it would cost an extra $3,000! But, wait, if we wrote a personal check to some random person- we could save $1,500. They loaded our lifetime belongings into an old truck and returned the following day. They promised (verbally) our furniture would be delivered in three days (Seattle- to Boise). Ten days later, we were STILL calling and asking when was the delivery scheduled? They kept telling us, "We will let dispatch know you called." We finally requested we wanted another company to move our belongings. We contacted the Washington State Attorney General. PLEASE do not hire this rogue company.

Move size: 3 Bedroom Home Service cost: $11000

Do not use this company! As another reviewer mentioned - initially they were great to work with and almost over communicated but the short of it is they charged me and extra $300 for early delivery, which they did not deliver on and will not refund, they damaged my items (and are paying a small portion of the cost), and absolutely ghosted me after they received my money.

The long of it is:
At the start, they called me almost daily to check in and make sure I didn't have changes. Once they got my money, they communication petered out and I when they promised to call, no one called. The sales person I worked with was suddenly unavailable and I couldn't reach him directly, I had to call customer service and most the time no one answered and I went to a full voicemail box.
"Mike" with Adams moving gave me a quote that included an extra $300 to GUARANTEE early delivery by a certain date. I went with this company on the sole basis that they guaranteed this delivery date.I signed a contract via their portal and should have printed a copy because once they had my money, that portal closed and I had to call customer service to get a copy.

I hired them to pack my belongings and they did an overall find job though they broke one of my living room windows and initially tried to say it was already broken. There were shards of glass on my floor and a missing window - I would have known if that was there before. They wound up paying $120 to fix it (it was small).

They packed my house in Denver on a Thursday and I paid the extra $300 forth to be delivered to my house in Minneapolis on Tuesday. They said dispatch and the driver would call me. They never called and for the next WEEK my husband called and called and could not get a hold of our sales rep, anyone at customer service, dispatch, or the driver. Adam Moving is based in Washington and weren't actually in Denver and claimed they didn't know where my things were and couldn't contact anyone about them. Our delivery date came and passed and my husband and I were living out of suitcases on an air mattress. We called customer service asking for a call back ~3 times a day for a week and heard from Ceasar, the guy in customer service who couldn't tell us anything about our stuff.

A WEEK after our promised delivery date, our items arrived. The people who unloaded the truck were contacted out and were efficient. The unloaders did want to charge us for a long distance carry and stairs. When I got the quote from Adam Moving, I explained where our stuff was moving to and they did not include a fee for a long distance carry or stairs. I felt like Adam Moving wanted to make a sale and were willing to tell me any lie to get my money.

In the move, we had a damaged nightstand, TV console, and dining room table. I filed a claim in November and just heard back in January that they are paying $171 total which won't even cover the price of one item.

My biggest frustration with them is that they charges $300 for a service they DID NOT provide. I went with this company because for $300, they guaranteed delivery on a certain date. They did not honor that date, delivered a week after that date, and will not return the $300.

Communication was awful, items were damaged, and they charged for a service they did not provide. Next tie, I will hire packers, rent a U-Haul to drive myself, and hire unpackers.

I had the company pack my house, drive my items across the country, and unload the truck (not unpack). My total cost was ~$5000. Do yourself a favor and hire a reputable company instead of this company.

Move size: 4 Bedroom Home Service cost: $5000

We had a great experience moving from Key Largo to Florida City. Adam and his team packed our entire house (they packed everything in one day), stored it for one month and then delivered it on the date requested. We had received maybe 10 quotes and they were the most reasonably priced with excellent ratings. What sold us was that we were able to pick our delivery date and the ratings on MMR. We looked at both local movers and the well known national brands. Those movers give you a 7-10 day delivery window..some even longer. Other places also add an hefty price for storage. Another thing we appreciated was that Adam was flexible when we needed to change our delivery date. Great customer service, great job packing everything (nothing broken, and everything wrapped, padded etc.) and very hardworking guys who delivered and assembled everything. They even helped me turn our convertable crib to a full bed! They were simply amazing. I highly recommend Adam's Moving.

Move size: 2 Bedroom Home Service cost: $470

I had several appointments with the many companies for moving and although ended up not getting a moving service from them until we met Adam's Moving. These guys just did an awesome job for me. Adam, Terry and Eric came in and worked diligently to make our move effortless. They came in and didn't waste any time and moved all of my furnishings and electronics without damaging them. I've moved several times here in Laredo and these movers are definitely a cut above the rest. I highly recommend these guys. Thanks again Adam's Moving.

Move size: 1 Bedroom Home Service cost: $800